Last updated: 1 Aug 2026
Tickets are fully refundable when cancelled 14 or more days before the event.
Cancellations 7 to 13 days out receive a 50% refund. Cancellations within 7 days are non-refundable, but you may instead transfer the ticket to someone else by notifying us at least 48 hours in advance.
If we cancel an event, you receive a full refund within 14 business days with no deduction. If we postpone, your ticket automatically remains valid for the new date, and you may request a full refund within 14 days of the postponement announcement.
Digital products (reports, studies, templates) are delivered immediately on payment and are not returnable once downloaded. If you hit a technical fault with the file or receive the wrong one, contact us within 7 days and we will fix it or refund you in full.
Before work starts: full refund less a 5% administrative processing fee.
After work starts: the amount due is calculated against the documented percentage of work completed, and the balance is refunded. Custom work already completed and delivered is non-refundable.
Because these carry contractual commitments to venues and suppliers, sponsorship packages and stands follow a specific cancellation schedule set out in the sponsorship agreement, which takes precedence over this page where they differ.
Email us your request stating the order number and the reason. We respond within two business days, and approved refunds are returned to the original payment method within 7 to 14 business days depending on your bank.